Privacy Policy

Last updated: April 1, 2026

1. Introduction

PetLIFE Mobile Grooming ("PetLIFE," "we," "us," or "our") operates the website petlifemobile.com and provides mobile pet grooming services in Sussex County, Delaware. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, booking platform, customer portal, and related services.

2. Information We Collect

We collect information you provide directly when you book an appointment, create an account, or contact us:

• Personal Information: Name, email address, phone number, and service address
• Pet Information: Pet name, breed, size, weight, age, photos, and special care instructions
• Payment Information: Credit/debit card details processed securely through Stripe (we do not store full card numbers)
• Appointment Data: Service history, grooming notes, progress reports, and photos taken during appointments
• Communications: SMS messages, email correspondence, and notification preferences

3. How We Use Your Information

We use your information to:

• Schedule and manage grooming appointments
• Process payments and send receipts
• Send appointment reminders via email and SMS
• Provide progress reports and photos after grooming sessions
• Communicate important updates about your appointments
• Improve our services and customer experience
• Send promotional offers (only with your consent)

4. SMS/Text Messaging

By providing your phone number during the booking process on petlifemobile.com, you consent to receive appointment-related SMS messages from PetLIFE Mobile Grooming. These messages include:

• Appointment reminders (24 hours and 2 hours before your scheduled appointment)
• Appointment confirmations
• Cancellation notices

Message frequency varies based on your appointment schedule. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect your ability to use our services or receive email communications.

5. Payment Processing

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers. A credit card processing fee may apply to card payments, which is disclosed at the time of booking. We also accept cash, check, Venmo, and Zelle payments.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Stripe (payment processing), Twilio (SMS notifications), and our email delivery service — only as necessary to provide our services
• Our Grooming Team: Your pet's information and service address are shared with assigned groomers to perform the requested services
• Legal Requirements: When required by law, regulation, or legal process

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You may:

• Access and update your personal information through your customer portal at petlifemobile.com/my-account/
• Manage your notification preferences (email reminders, progress reports, promotional emails)
• Request deletion of your account and personal data
• Opt out of SMS messages by replying STOP
• Opt out of promotional emails through your account settings

9. Cookies

Our website uses essential cookies and local storage to maintain your login session and remember your preferences. We do not use third-party tracking cookies for advertising purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us