Terms & Conditions

Last updated: April 1, 2026

1. Agreement to Terms

By accessing petlifemobile.com, booking an appointment, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services

PetLIFE Mobile Grooming provides mobile pet grooming services in Sussex County, Delaware and surrounding areas. We travel to your location in a fully equipped grooming van to provide professional grooming services for dogs and cats.

3. Booking & Appointments

• Appointments are booked through our website at petlifemobile.com/book/
• A non-refundable booking fee is required at the time of booking to secure your appointment
• The remaining balance is due upon completion of the grooming service
• You will receive appointment reminders via email and/or SMS based on your notification preferences
• Please ensure your pet has had a potty break before the appointment and that our groomer has access to your location

4. Cancellation Policy

• You may cancel your appointment through your customer portal or by replying CANCEL to an SMS reminder
• The booking fee is non-refundable regardless of when the cancellation occurs
• We reserve the right to cancel or reschedule appointments due to weather, emergencies, or other circumstances beyond our control

5. Pricing & Payment

• Service prices are displayed during the booking process and may vary based on pet size, breed, coat condition, and selected services
• A travel adjustment may apply based on your service location
• We accept credit/debit cards, cash, check, Venmo, and Zelle
• A credit card processing fee applies to card payments, disclosed at the time of payment
• Tips are optional and greatly appreciated

6. SMS Communications

PetLIFE Mobile Grooming offers an SMS notification program for appointment reminders and confirmations.

• Program Name: PetLIFE Appointment Notifications
• Message Frequency: Varies based on your appointment schedule (typically 2 messages per appointment)
• Message & Data Rates: Standard message and data rates may apply
• Opt-Out: Reply STOP to any message to unsubscribe from SMS notifications
• Help: Reply HELP for assistance or contact us at info@petlifemobile.com
• Supported Carriers: All major US carriers are supported

By providing your phone number during booking, you consent to receive automated appointment-related text messages. Consent is not a condition of purchase. You may opt out at any time.

7. Pet Health & Safety

• Please inform us of any health conditions, allergies, behavioral issues, or special care instructions for your pet
• Our groomers reserve the right to refuse or stop service if a pet poses a safety risk to itself or the groomer
• If we discover fleas, ticks, or skin conditions during grooming, we will notify you and may recommend additional treatment
• PetLIFE is not liable for pre-existing conditions discovered during grooming

8. Photos & Progress Reports

As part of our service, groomers may take before, during, and after photos of your pet. These photos are used for your progress report and may be shared with you via email and your customer portal. By using our services, you consent to photos being taken of your pet for service documentation purposes.

9. Liability

• PetLIFE exercises the utmost care with every pet. However, grooming involves inherent risks including nicks, cuts, or stress
• We are not responsible for pre-existing conditions, allergies, or reactions to standard grooming products
• Our liability is limited to the cost of the grooming service provided
• We maintain appropriate insurance coverage for our mobile grooming operations

10. Account & Data

• You are responsible for maintaining the confidentiality of your account credentials
• You may delete your account at any time through your customer portal settings
• Please see our Privacy Policy for details on how we handle your personal data

11. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised terms.

12. Contact Us